babaje's Privacy Policy

This Privacy Policy ("Policy") is issued on behalf of the babaje platform ("we", "us", or "babaje"). babaje operates a trusted online casino and betting platform for players in Bangladesh. This Policy explains how we collect your personal information, the purposes for which we use it, with whom we share it, and how we keep it secure.

By using our website or completing registration, you are considered to have agreed to all the terms of this Privacy Policy. If you do not agree with any term, please refrain from using our services.

babaje may collect the following types of information from its users:

1.1 Information You Provide Directly

When you open an account on babaje, make a deposit, or contact us, we may collect the following information:

• Full name and date of birth
• Email address
• Mobile number
• Address (district and division)
• National Identity Card (NID) or passport number (for identity verification)
• Payment information (such as bKash, Nagad, or Rocket number)

1.2 Automatically Collected Information

When you use our platform, certain information may be collected automatically, including:

• IP address and device type
• Browser and operating system information
• Page visit logs and session data
• Information collected through cookies and similar tracking technologies
• Game play history and betting records

1.3 Information Received from Third Parties

In some cases we may receive additional information from identity verification agencies or payment processors, which is used to improve the quality of our services.

babaje uses your information for the following legitimate purposes:

• Account management and identity verification: To complete the registration process and confirm your identity.
• Transaction processing: To carry out deposits and withdrawals safely.
• Customer support: To resolve your questions and complaints promptly.
• Security assurance: To prevent fraud, money laundering, or other illegal activities.
• Responsible gambling compliance: To enforce age verification and self-exclusion.
• Service improvement: To analyse user experience and improve the platform.
• Legal compliance: To comply with applicable laws and regulations.

babaje never sells your personal information to third parties. However, we may share information in the following limited circumstances:

3.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, Upay, banks), identity verification agencies, and technology service providers are under contract with us. They receive only the information necessary for their assigned tasks and are required to maintain confidentiality.

3.2 Legal Requirements

We may be required to disclose information pursuant to a court order, government agency investigation, or legal obligation. In such cases, only the minimum information required by law will be disclosed.

3.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new entity. You will be notified in advance in such cases.

babaje adopts industry-standard technical and organisational measures to protect its users' information:

• SSL/TLS encryption: All data transmitted on the website flows through encrypted channels.
• Data storage security: Information stored on servers is encrypted and held in secure data centres.
• Access controls: Only authorised personnel can access your information.
• Regular security audits: Regular reviews are conducted to identify system vulnerabilities.
• Two-factor authentication (2FA): A two-step verification option is available to protect your account.

Please note, however, that no transmission of information over the internet is entirely risk-free. Although we ensure the highest level of protection, no method can be claimed to be 100% secure.

The babaje website uses cookies and similar technologies. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential cookies: These are necessary to maintain login sessions and ensure security.
• Functional cookies: To remember your preferences, such as language and display settings.
• Analytics cookies: To understand platform usage patterns and improve our services.

5.2 Cookie Controls

You can disable cookies from your browser settings. However, disabling certain essential cookies may cause some platform features to not function properly.

babaje retains your personal information only for as long as necessary. When determining the retention period, we consider the following:

• The duration your account remains active
• Legal obligations (such as regulations on keeping financial records)
• Potential need for dispute resolution
• Fraud prevention purposes

Even after an account is closed, certain information may need to be retained for a specified period due to legal obligations. Once that period ends, the information is securely deleted or anonymised.

babaje respects your data protection rights. You have the following rights:

7.1 Right to Access

You may contact us to find out what information we hold about you and the purposes for which it is being used.

7.2 Right to Rectification

If any information we hold about you is incorrect, you may request that it be corrected. This request can be made through your account settings or directly via live chat.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information must be retained for a specified period due to legal obligations.

7.4 Right to Restrict Processing

You may request that the processing of your information be restricted by stating specific reasons.

7.5 Right to Object

You may object to the use of your information for specific purposes, particularly regarding marketing communications.

To exercise any of the rights described above, please contact our support team via 24/7 live chat or email.

babaje is strictly restricted to those aged 21 and above. We do not knowingly collect information from any minor. If we become aware that a minor has opened an account, the account will be closed immediately and the stored information will be deleted. If you become aware of any information relating to a minor, please notify us immediately.

Our servers may be located in various countries. Even if your information is transferred to another country, all the protective measures in this Privacy Policy will continue to apply. We ensure that transferred information remains protected in accordance with the standards of this Policy and that applicable data protection laws are observed.

Our platform may contain content from game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe). The privacy policies of these third parties are separate and outside our control. We are not responsible for their privacy practices. Payment gateways such as bKash, Nagad, Rocket, and Upay have their own privacy policies, which apply when transacting on their platforms.

babaje reserves the right to update this Privacy Policy at any time. For significant changes, we will notify you in the following ways:

• By displaying a notice in a prominent location on the platform
• By sending a notification to your registered email address
• By updating the "Last Updated" date at the top of this page

If you continue to use the platform after a policy change, you will be considered to have accepted the new policy. We therefore recommend reviewing this page regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Live Chat: 24/7 support available directly in Bengali
• Email: [email protected]

We review all requests seriously and aim to respond as quickly as possible.